// Overview
Where this product fits
// Audience
Who it is for
Founders and product teams selling software to businesses, who need each customer to sign up, invite a team, pick a plan and pay without anyone on your side stepping in.
// Problem
The problem
Every new customer means manual setup, data from different companies shares tables with no hard wall between them, and billing lives in spreadsheets that drift from real usage.
// Deliverables
What we would build
Sign-up, teams and invitations
New customers create an account, invite their colleagues and start working on their own, so growth never waits for your team to set anyone up.
Tenant isolation in the database
Each customer's data sits behind its own wall in the database, so one company can never read or change another company's records.
Plans, trials and usage billing
Customers start a trial, pick a plan and pay for what they use, with invoices and limits that follow real usage instead of a spreadsheet.
Roles and permissions per team
Each team decides who can view, edit or manage billing, so customers control their own access without raising a ticket with your support staff.
An admin for your support staff
Your staff find any account, see its plan and usage, and act on behalf of a customer who needs help, all from one place.
A public API for your customers
Customers connect their own tools to your product through a documented API, with keys they manage themselves and limits that match their plan.
// Process
How it works
- 01.
Each request carries its tenant
Every call to the product knows which customer it belongs to, and that tag follows the request from the browser to the database.
- 02.
Row-level security guards every table
The database itself checks each read and write against the tenant, so a bug in application code cannot expose another customer's data.
- 03.
Billing events update plans and limits
When a customer upgrades, renews or goes over a limit, the payment provider tells the product and their access changes to match.
- 04.
Staff act for a customer from the admin
Support staff open a customer's account from the admin to see what they see, with every action recorded against their own name.
Let's build
your product.
Tell us what you're building and where it stands. We'll scope it with you on a call and give you a straight answer on fit.
- 01
Book a call
Pick a time on our calendar and tell us what you want to build.
- 02
Shape the scope
Together we name the users, the first release and what success looks like.
- 03
Get a proposal
We send a written plan with the scope, the steps and the engagement that fits.
- 04
Start the work
We begin with Discovery and show you working software early and often.